Customer Success Manager

About the Company

At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago, we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We serve Global 2000 clients, providing the latest in controls, audit, and analytics software.

Responsibilities

• Serve as a Subject Matter Expert on all apexportal solutions to address client needs
• Develop and drive strategies that lead to increased customer adoption and satisfaction
• Lead customer engagement touch points such as Executive Business Reviews
• Identify opportunities for incremental business through active cross-sell and upsell strategies
• Build and sustain relationships from C-level executives to administrative personnel
• Lead and align administrative and technical teams to drive process and technical priorities to completion
• Advocate for customers’ product, technology, and service needs internally
• Lead base-level demos of apex products for customer knowledge and growth

Requirements

• Minimum of 5 years of experience in a customer success role
• Knowledge of supplier onboarding, dynamic discounting, supply chain financing, or e-invoicing solutions preferred
• Understanding of Accounts Payable and procurement principles
• Ability to interact credibly with technical professionals and senior executives (CPO, CFO, CEO)
• Strong project management, influencing, and negotiation skills
• Excellent written and verbal communication skills
• Bachelor’s degree preferred
• Ability to travel up to 25% to client sites and the corporate office in Greensboro, NC