Customer Success Manager

Responsibilities

• Build and maintain strategic relationships with key university decision-makers and navigate complex academic stakeholder ecosystems
• Become an expert in Anthropic's products including API, Claude for Enterprise, and Claude Code
• Monitor usage patterns and proactively drive adoption across consumption-based and seat-based products
• Develop and execute change management strategies such as Train the Trainer programs and Center of Excellence development
• Create and maintain scalable enablement resources for the partner portfolio
• Serve as a thought partner by socializing the product roadmap and engaging Product PMs
• Identify opportunities for community activation through webinars, cohort-based learning, and peer networking
• Design initiatives to showcase impactful use cases for teaching, learning, and research

Requirements

• 5+ years of experience in higher education technology, preferably in SaaS or emerging technologies
• Strong background in Customer Success
• Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders
• Deep understanding of higher education buying cycles and decision-making processes
• Excellent communication skills with the ability to translate technical concepts for various audiences
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products
• Strategic mindset for identifying growth opportunities and expansion plans
• Strong cross-functional collaboration skills
• Passion for AI and social impact work

About the Company

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.