Customer Success Manager

About the Company

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Responsibilities

• Build strategic relationships with nonprofit leaders and mission-driven stakeholders to understand organizational goals and social impact objectives
• Become an expert in Anthropic’s products including API, Claude for Enterprise, and Claude Code
• Monitor usage patterns and proactively drive adoption across consumption-based and seat-based products
• Develop and execute change management strategies suited to mission-driven organizational cultures
• Create customer enablement resources and scalable assets for the partner portfolio
• Serve as a thought partner by socializing the product roadmap and engaging Product PMs
• Identify opportunities for community activation through webinars, user communities, and peer networking
• Document and quantify value realized through health outcomes, program effectiveness, and mission amplification
• Manage the full customer lifecycle including account plans and Quarterly Impact Reviews

Requirements

• 7+ years of experience in customer-facing roles such as Customer Success, Consulting, or Solutions Architecture
• Experience working directly with global development organizations
• Experience driving success across both consumption-based and seat-based business models
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
• Ability to explain and demonstrate technical products to various audiences
• Strong cross-functional collaboration skills
• Passion for AI and global health equity

Preferred Qualifications

• Strategic mindset to identify growth opportunities for expanded impact
• Ability to bring order to chaos with an enthusiastic team-player mentality