Customer Success Manager

About the Company

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Responsibilities

• Own scaled customer engagement for a broad portfolio of organizations to drive activation and sustained impact
• Design and execute one-to-many programs including workshops, office hours, and cohort-based learning
• Provide technical guidance to help organizations shape AI roadmaps and implement safe adoption
• Create focus for peer exchange and elevate customer voices within the nonprofit ecosystem
• Channel customer feedback back to product teams to influence the roadmap
• Partner cross-functionally with program leadership and Product teams
• Establish a structured feedback cadence across a one-year program arc

Requirements

• 3-5+ years in customer-facing roles such as Customer Success, Partnerships, Program Management, or Consulting
• Experience managing a broad portfolio of relationships or building scaled partner programs
• Experience working with mission-driven, nonprofit, public-sector, or purpose-led organizations
• Experience supporting organizational change management, adult learning, or workforce upskilling
• Experience with digital-first or tech-touch customer engagement
• Systems thinking and process orientation for building repeatable playbooks
• Data-driven mindset for analyzing engagement signals and program effectiveness
• Technical aptitude and enthusiasm for responsible AI
• Excellent communication skills for creating content and engaging stakeholders
• Ability to build structure in ambiguous, evolving environments

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience in a relevant field