Customer Success Manager

Responsibilities

• Own the end-to-end relationship for strategic enterprise accounts, ensuring a seamless transition from Sales to full activation.
• Build Mutual Action Plans and structured adoption strategies to embed Alaan into the customer's financial infrastructure.
• Establish a governance rhythm through Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs).
• Deepen executive relationships across finance, operations, and the C-suite to frame Alaan's impact in commercial terms.
• Drive net revenue retention and account growth by identifying expansion opportunities and cross-selling core products.
• Act as the voice of the customer to provide structured feedback that shapes the Alaan product roadmap.

Requirements

• 6+ years of experience in enterprise customer success, strategic account management, or a comparable high-value relationship role.
• Proven track record of managing complex implementations and large-scale product launches.
• Financial fluency with the ability to build business cases and connect product adoption to financial outcomes.
• Strong commercial ownership with experience hitting targets related to retention, expansion, or revenue.
• Extreme ownership mindset with a bias for problem-solving in ambiguous environments.
• UAE market experience is strongly preferred.

Preferred Qualifications

• Background in Fintech, SaaS, or payments.
• Experience working closely with the Office of the CFO.
• Technical credibility regarding integrations and workflow architecture.

Benefits

• Competitive salary and equity.
• Flexible hybrid work culture.
• Participation in exciting offsite events.
• Additional perks including travel allowances and gym memberships.

About the Company

Alaan is the Middle East’s first AI-powered spend management platform. We help businesses save time and money through smart corporate cards, real-time expense tracking, and seamless accounting integrations. Backed by Y Combinator and Peak XV, we are the #1 expense management platform in the region, trusted by over 2,000 leading businesses.