Customer Success Manager, Ads Solutions

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, or consulting
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Ability to interpret performance data and translate insights into strategic recommendations
• Experience with data querying such as SQL or advanced Excel/Google Sheets
• Strong communication skills for both technical and non-technical stakeholders
• Ability to operate with ownership in fast-moving, evolving environments

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.