Customer Success Manager

Responsibilities

• Act as a strategic consultant for key fashion brand partners by translating campaign and performance data into actionable recommendations
• Serve as the expert for the Retail Media platform, advising on attribution models, algorithms, KPIs, and APIs
• Enable Account Management teams through trainings, best practices, and knowledge sharing
• Create compelling presentations and strategic narratives for annual business reviews and executive meetings
• Gather customer feedback to define product requirements in collaboration with the Commercial Development team
• Drive adoption of new products and features across the partner portfolio

Requirements

• Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
• 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, or Account Management
• Strong analytical mindset with high affinity for data
• Excellent communication, presentation, and storytelling skills
• Deep understanding of the digital advertising ecosystem (Amazon Advertising, Google Ads, Meta)
• Fluent in English and German

About the Company

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless.