Customer Success Manager

About the Company

A11 is a next-generation supply chain platform redefining how industries source, distribute, and finance materials. Using agentic AI and workflow automation, the platform optimizes procurement for thousands of businesses globally.

Responsibilities

• Renew and expand product usage through customers to ensure maximum benefit
• Develop understanding of customer business challenges to align product features with their needs
• Proactively identify and mitigate customer risks
• Identify new growth opportunities and collaborate with sales teams to increase presence
• Maintain long-term relationships with stakeholders to advance strategic development

Requirements

• Completed studies in Business Administration or comparable qualification
• Relevant professional experience in B2B customer development or customer success
• Experience working in fast-paced, international environments
• Proficiency with CRM/CSM tools such as Salesforce
• Experience with accounting tools (e.g., DATEV) or logistics tools (e.g., TMS/TNT) is a plus
• Project management experience is a plus
• Fluency in German and English; French is a plus

Benefits

• Entrepreneurial freedom with a pre-validated business model
• Access to an experienced founding team of serial founders
• Attractive base and bonus compensation program
• Collaboration with top-tier investors and market experts