Customer Success Lead

Responsibilities

• Manage a targeted portfolio of strategic accounts from onboarding through expansion
• Establish and execute expansion theses for customer relationships
• Act as the primary point of contact for executive relationship management
• Translate customer feedback into actionable inputs for Product and Engineering teams
• Design and deliver strategic, data-driven business reviews

Requirements

• 5+ years in customer success, strategic account management, or enterprise partnerships
• Experience at a fast-moving, deeply technical company (fintech, payments, or B2B SaaS preferred)
• Analytical, systems-level thinker with a data-driven mindset
• Exceptional executive communication and stakeholder management skills
• Ability to work onsite at the Los Angeles HQ
• High proficiency in using AI tools to multiply individual output

Preferred Qualifications

• Background in payments, fintech, or crypto
• Experience as an early customer success hire at a scaling company
• Existing network across fintechs, exchanges, neobanks, or remittance sectors

Benefits

• Competitive salary and annual bonuses
• Stock options
• Health insurance (medical, dental, vision)
• 401k with matching
• 20 paid vacation days and paid holidays
• Flexible work schedule
• Generous family leave policies