Customer Success Lead

About the Company

Complete is building compensation infrastructure that scales through fair, consistent workflows powered by real market data and clear analytics. Backed by Accel and YC, we help companies manage the full compensation journey, from interactive offers to total rewards statements, using AI-powered workflows.

Responsibilities

• Build and maintain strong relationships with midmarket customers as a trusted advisor
• Onboard new customers to ensure a seamless setup and usage experience
• Drive engagement through regular check-ins, product trainings, and best practices
• Collaborate with customers to develop strategies for employee retention and optimized compensation
• Serve as the voice of the customer by providing feedback to product and engineering teams
• Create educational resources such as webinars, guides, and case studies
• Identify upsell and expansion opportunities by aligning customer pain points with solutions
• Partner with sales and marketing to share insights and support community initiatives

Requirements

• 3+ years of experience in the tech industry, preferably at a startup
• Proven track record in a customer-facing role (Customer Success, Account Management, etc.)
• Exceptional communication and organizational skills
• Ability to manage competing priorities with a metrics-driven mindset
• Adept at navigating ambiguity and building scalable processes

Preferred Qualifications

• Experience helping customers adopt new tools or processes
• Entrepreneurial mindset and high level of ownership
• Familiarity with tools like Excel, Linear, Notion, and Slack