Customer Success Intern

Responsibilities

• Support clients throughout their journey with Mohasby services
• Respond to customer inquiries and ensure timely resolution of issues
• Follow up with clients to ensure satisfaction and service quality
• Coordinate between clients and internal accounting/operations teams
• Help onboard new clients and guide them through our processes
• Maintain and update customer records in the CRM system
• Identify customer needs and suggest improvements to enhance experience
• Assist in preparing reports on customer feedback and satisfaction
• Support the team in improving retention and engagement strategies

Requirements

• Bachelor degree in Accounting or related fields (fresh graduates are welcome)
• Strong communication and problem-solving skills
• A customer-first mindset and positive attitude
• Ability to multitask and stay organized
• Good command of Arabic and English is preferred
• Basic understanding of accounting or SaaS services

Benefits

• Training and mentorship from experienced professionals
• Opportunity to develop your business and communication skills
• Potential for future career growth within the company
• A collaborative and supportive work environment

About the Company

Talent-360.me provides specialized services through Mohasby to help clients manage their accounting and operational needs efficiently.