Posted a month ago
Customer Success Intern
ExlyGurugram, Haryana
Perks & benefits
Visa
Requirements
customer retention, customer support systems, interpersonal skills, analytical skills, active listening, proactive
Skills
SaaS
About the role
Responsibilities
- Understand customers' businesses and help them leverage Exly’s offerings to the maximum
- Sustain Exly’s growth by ensuring customer retention
- Provide unique insights based on customer interactions to support product development
- Set up processes and systems for customer support
- Handle and resolve customer requests and complaints
Requirements
- Strong interpersonal skills and the ability to form lasting relationships
- Experience in setting up customer success systems and processes
- Analytical mindset with the ability to identify root causes and fix problems systematically
- Active listening skills
- Self-driven and proactive approach to tasks
Benefits
- Work from office in a vibrant, entrepreneurial environment
- Collaborative and high-ownership culture
- Healthcare insurance
- Significant career growth opportunities
About the Company
Exly is a Y-Combinator backed SaaS platform built for knowledge entrepreneurs, coaches, trainers, and course creators. Founded by alumni from IIT Kharagpur, IIM Calcutta, and BCG, Exly provides an all-in-one solution to start, sell, market, and manage digital programs and workshops.
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Exly · Gurugram
