Customer Success Intern

About the Company

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Responsibilities

• Gain hands-on experience in Customer experience, Technical support and Product Management
• Handle responsibilities spanning from 1st to 3rd line support, including onboarding new customers and mapping issues
• Engage with customers through calls, emails, chat, and telephone to address needs and inquiries
• Analyze SEO opportunities and write content to improve search engine rankings
• Create creative content to support sales and client success teams
• Participate actively in meetings, training, and brainstorming sessions

Requirements

• Enrolled student at a Dutch learning institution
• Valid EU work authorization
• Fluency in Dutch
• Good English skills
• Proactive and able to work independently in a fast-paced environment
• Solution-oriented attitude with a high level of service
• Interest in client-facing and technical aspects of customer experience
• Creative writing skills and attention to detail

Preferred Qualifications

• Additional languages such as French