Customer Success & Growth Specialist

Responsibilities

• Lead onboarding, training, and activation for new and existing clients
• Guide trials into paying customers and manage churn reduction
• Respond to client questions and troubleshoot technical issues
• Encourage referrals, upsells, and feature adoption
• Collect product feedback from users to inform the tech team
• Follow up on monthly payment collections
• Collaborate with the CEO and Head of Sales to improve processes

Requirements

• Proactive, fast, and solutions-driven mindset
• Tech-savvy with comfort using SaaS tools
• Fluent in Arabic and English (speaking and typing)
• Possession of a car and a valid driving license for partner visits
• Strong communication skills for interacting with business owners and staff

Preferred Qualifications

• Experience in the Food and Beverage industry
• Previous restaurant work experience
• Prior experience as a Schedex user

About the Company

Schedex is an AI-powered SaaS platform built for the hospitality and F&B industry. We automate employee scheduling, attendance, shift management, payroll accuracy, and workforce optimization, helping restaurants save time, reduce labor costs, and grow efficiently.