Customer Success Executive

About the Company

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients, utilizing our own Polaris constellation of LLMs with over 99.9% accuracy.

Responsibilities

• Serve as the dedicated customer success lead for key clients, driving outcomes through regular onsite collaboration.
• Own post-sale delivery including workflow discovery, solution configuration, rollout, and adoption.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams.
• Lead product implementations focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and healthcare staff on the effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows and patient care outcomes using AI tools.
• Collaborate with internal product, sales, and engineering teams to relay client feedback and influence roadmap priorities.
• Establish and track metrics to measure success, including patient care outcomes and operational efficiencies.

Requirements

• Bachelor’s degree from an accredited university
• 5+ years of health systems experience in customer success, account management, or project management
• Experience leading complex, onsite implementations in clinical or operational healthcare environments
• Strong understanding of clinical workflows and healthcare regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong project management skills
• Ability to satisfy client-specific credentialing requirements, including drug screening and vaccinations

Preferred Qualifications

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings
• Advanced knowledge of healthcare workflows and compliance standards
• Background in healthcare consulting or system-wide implementations
• Experience presenting outcomes at conferences or executive forums