Customer Success Executive

About the Company

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Responsibilities

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams.
• Lead product implementations focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows and patient care outcomes using AI tools.
• Manage day-to-day client relationships and address operational concerns.
• Collaborate with internal product, sales, and engineering teams to relay client feedback.
• Establish and track metrics to measure success, including patient care outcomes and team adoption rates.
• Collaborate with client leadership to share best practices and present at conferences or webinars.

Requirements

• Bachelor’s degree from an accredited university
• 5+ years of health systems experience in customer success, account management, or project management
• Experience leading complex, onsite implementations in clinical or operational healthcare environments
• Exceptional relationship-building skills across all organizational levels
• Strong understanding of healthcare industry, clinical workflows, and regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong project management skills
• Ability to satisfy client-specific credentialing requirements, including drug screening and vaccinations
• Ability to travel 20-40%, including overnight or out-of-state trips

Preferred Qualifications

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings
• Advanced knowledge of healthcare workflows and compliance standards
• Background in healthcare consulting or system-wide transformation initiatives
• Experience presenting outcomes at conferences or executive forums