Customer Success Executive

About the Company

Epik is a pioneering platform transforming e-commerce with its unique "Try and Buy" model. We empower consumers to experience products at home before making a purchase, reducing friction and increasing confidence in buying decisions.

Responsibilities

• Make 150–200 outbound calls per day to prospective and existing customers
• Drive conversions by booking a minimum of 30 demos per day
• Educate customers about Epik’s Try & Buy model and product demo process
• Allocate booked demos to field demo specialists based on geographical zones
• Track demo schedules and ensure optimal utilization of field resources
• Follow up with customers via WhatsApp and calls to ensure demo completion
• Handle objections professionally and convert leads into confirmed demo bookings
• Maintain daily call logs, demo bookings, and follow-ups in CRM/Google Sheets
• Track personal performance metrics like call count, demos booked, and conversion rates

Requirements

• 1–3 years of experience
• Comfortable making 150–200 calls per day
• Prior experience in inside sales, telesales, or high-volume calling roles preferred
• Strong communication and persuasion skills
• Willingness to work 6 days a week including weekends
• Target-driven and resilient mindset

Preferred Qualifications

• Fluency in English and Hindi
• Proficiency in Kannada