Customer Success Executive

Responsibilities

• Act as the primary point of contact for client queries and issues
• Investigate reported concerns and perform initial troubleshooting
• Coordinate with internal teams to ensure timely resolution of client issues
• Support onboarding and implementation activities as required
• Guide clients on product usage and expected behavior
• Maintain accurate records of client communications and issue updates
• Ensure timely responses and follow-ups on client requests and concerns

Requirements

• Bachelor's degree in any discipline
• 0–2 years of experience in customer success, product support, technical support, or operations
• Basic understanding of REST APIs and JSON structures
• Familiarity with API testing tools such as Postman is an advantage
• Proficiency in spoken and written English and Hindi is mandatory
• Strong analytical thinking, problem-solving ability, and an ownership mindset
• Ability to manage multiple priorities and work collaboratively across teams

About the Company

Digitap.ai is an Enterprise SaaS company providing AI/ML-powered onboarding, alternate data, risk management, and compliance solutions for digital-first businesses. Our products help organizations automate customer onboarding, improve decision-making, reduce fraud, and streamline verification processes while maintaining regulatory compliance.