Customer Success Engineer

Responsibilities

• Provide personalized support to customers ranging from startups to Fortune 500 companies
• Troubleshoot and resolve technical issues
• Work with product and engineering teams to scope ambiguous solutions
• Share customer insights to inform the product roadmap
• Create technical resources including guides, FAQs, and best practices
• Advocate for user needs and relay feedback across the organization

Requirements

• 2+ years of experience in technical support, customer support engineering, or a related role
• Experience in SaaS or AI-driven products
• Proficiency reading technical documentation and working with APIs
• Ability to navigate databases using SQL
• Ability to read or write basic Python scripts
• Strong communication skills for technical and non-technical audiences
• Located in or willing to relocate to Santa Barbara for in-person work

Benefits

• Significant equity
• Direct impact on technical support strategy and customer success
• Rapid career advancement opportunities
• Collaboration with experienced teammates and advisors

About the Company

Unwrap.ai uses state-of-the-art NLP technology to help companies like Lyft, Stripe, and Microsoft collect and process feedback more effectively. We ingest feedback from thousands of sources to extract actionable insights, helping product and engineering teams build what customers truly want.