Customer Success Engineer

About the Company

The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base.

Responsibilities

• Become a foremost technical expert for API and product offerings
• Serve as the dedicated technical resource and advocate for strategic enterprise customers
• Provide in-depth troubleshooting assistance and educate customers on platform use
• Partner with Enterprise, Mobile, and API teams to resolve complex issues
• Translate customer issue learnings into scalable solutions and automations
• Build strong relationships with customer leaders to ensure application success

Requirements

• 7+ years of experience in software engineering, application development, tooling, or automation
• Excellent proficiency in Python or NodeJS
• Experience developing scalable applications
• Knowledge of Cloud Service Providers such as AWS
• Hands-on experience using Agentic Coding tools like Claude Code or Codex
• Bachelor’s degree in Computer Science or a related field
• Proven ability to identify technical pain points in solutions and customer implementations

Preferred Qualifications

• Track record of building relationships with customers and cross-functional teams
• Experience building prototypes or applications using AI-powered APIs
• Deep understanding of the AI and search technology landscape
• Ability to operate with high efficiency across multiple simultaneous projects