Customer Success Engineer

About the Company

Glimpse is the leading AI platform for CPG brands, automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, the company has grown to over 200 customers and raised $52M from investors including a16z, 8VC, and Y Combinator.

Responsibilities

• Own the post-sale experience for mid-market and enterprise customers to drive fast time-to-value
• Assist with complex, multi-stakeholder onboardings and resolve data integration bottlenecks
• Proactively gather context and materials needed for disputing workflows
• Monitor customer health and adoption to surface and intervene on risks early
• Manage inbound support and escalations with speed and clarity
• Identify manual processes and build systems to automate or streamline them
• Translate customer feedback into product input for engineering and product teams
• Partner with Account Managers on renewal and expansion conversations

Requirements

• 2–6 years in a technical customer success, solutions, consulting, banking, or early-stage startup role
• Direct experience working with customers in enterprise or complex B2B environments
• Proven ability to operate in ambiguous, fast-moving environments
• Experience delivering or supporting customers with a technical product
• Strong operational and technical fluency with complex products and data flows
• Excellent communication skills for interacting with stakeholders from accountants to CFOs

Preferred Qualifications

• Exposure to AI workflow products, finance, accounting, or CPG software
• Experience at an early-stage tech company
• Engineering, CS, or technical degree