Customer Success Engineer

Responsibilities

• Partner with Customer Success Managers to drive onboarding, adoption, and retention for strategic enterprise accounts
• Serve as a trusted technical advisor, explaining architecture, deployment considerations, and solution value
• Identify technical risks and adoption blockers, coordinating with internal resources to resolve them
• Collaborate with Solutions Engineering, Technical Support, and Product teams to ensure a seamless customer experience
• Translate complex technical concepts for both technical and executive audiences
• Capture and communicate customer feedback and product gaps to internal stakeholders to inform improvements
• Create and maintain technical documentation, including best practice guides and enablement materials

Requirements

• 5+ years of experience in a customer-facing technical role (e.g., Solutions Engineer, TAM, or Customer Success Engineer)
• Strong foundational knowledge of networking, cloud, and enterprise infrastructure concepts
• Familiarity with Linux and common deployment models
• Working knowledge of cloud platforms such as AWS, Azure, or GCP
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Preferred Qualifications

• Experience supporting customers in SaaS, on-premise, or hybrid deployment models
• Familiarity with Kubernetes, Nutanix, and modern cloud-native platforms
• Background in cybersecurity, observability, or infrastructure enterprise technology domains

About the Company

Gigamon protects the hybrid networks and data of the world's largest and most complex organizations. We provide a deep observability pipeline that delivers network-derived intelligence to cloud, security, and observability tools, helping customers eliminate security blind spots and optimize network traffic.