Customer Success Engineer

Responsibilities

• Guide new users through onboarding, setup, and best practices
• Document technical learnings, common patterns, and solutions derived from real customer interactions
• Create and maintain documentation, tutorials, and sample projects
• Provide technical support via Instant messages, Slack, email, and meetings
• Collaborate with engineering to debug production issues and prioritize fixes
• Lead customer-facing technical sessions, demos, and Q&As

Requirements

• 2+ years in a developer-facing or technical support role
• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent
• Strong technical background in backend systems or AI tooling
• Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain)
• Experience working with APIs, CLI tools, and deployment workflows
• Excellent written and verbal communication skills in both Korean and English

Preferred Qualifications

• Strong technical writing skills for user-facing or internal content
• Experience working with enterprise customers or managing technical escalations
• Contributions to developer communities or open source
• Familiarity with model serving platforms and inference workflows
• Hands-on experience building with agentic or autonomous AI frameworks

Benefits

• Flexible working hours
• Daily lunch and dinner provided
• Unlimited snacks and beverages
• Health check-up support
• Top-tier equipment and hardware support
• Competitive compensation and startup equity

About the Company

FriendliAI is building the world’s best AI inference platform that makes large language and multi-modal models fast, efficient, and deployable at scale.