Customer Success Engineer

About the Company

Forward is transforming how the world’s most complex networks are managed and secured. Founded in 2013, we built the industry’s first network digital twin, providing IT teams with unmatched visibility, verification, and agility across major cloud and vendor environments.

Responsibilities

• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage and adoption of technologies
• Take ownership of post-sales technical issues and work with cross-functional teams to document resolution steps
• Guide customers through various stages of adoption with the Forward Platform
• Work directly with internal Product Management, Engineering, Sales, and Marketing teams
• Travel approximately 10%

Requirements

• B.S. in Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role or as a network engineer
• Strong understanding of networking and security fundamentals
• Experience working with multiple network vendors (e.g., Cisco, Arista, F5, Juniper, Palo Alto Networks)
• Excellent analytical, problem-solving, and presentation skills
• Ability to be onsite at customer locations in Charlotte, NC, Jersey City, NJ, or NYC

Preferred Qualifications

• CCIE, JNCIE, or VCDX certifications
• Experience working in a startup environment
• Working knowledge of API-driven workflows and scripting languages such as Python, bash, jq, or GraphQL