Customer Success Engineer

About the Company

Flux is building the world's first AI hardware engineer. Our platform enables anyone to go from idea to manufacturable board using natural language prompts, democratizing the electronic design automation market.

Responsibilities

• Provide technical onboarding and training for new customers to ensure successful design outcomes
• Diagnose and resolve electrical design challenges and application issues using EE expertise
• Develop educational resources including documentation, videos, and sample designs
• Gather and synthesize customer feedback to inform product priorities and roadmap
• Collaborate with engineering and product teams to triage bugs and drive requested features
• Build and maintain strong customer relationships as a trusted advisor
• Analyze usage data to identify friction points or churn patterns

Requirements

• Degree in Electrical Engineering or a related field
• Experience designing PCBs or electronic systems
• At least 3 years in customer-facing technical roles (Customer Success, Solutions Engineering, or Field Applications Engineering)
• Ability to translate complex technical concepts into clear guidance
• Proficiency in troubleshooting circuit designs and explaining technical trade-offs
• Strong written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous startup environments

Preferred Qualifications

• Experience using Flux or other hardware design tools
• Scripting or programming experience
• Passion for the maker community