C
Posted 5 hours ago
Customer Success Engineer
CreemCustomer Success Engineer
Perks & benefits
Relocation AllowanceVisaHousing Allowance
Requirements
2+ years developer or technical support experience, SQL proficiency, Linux/Unix command line comfort, Strong written communication, GitHub fluency
Skills
SQLLinuxAPI
About the role
Responsibilities
- Improve merchant onboarding UX and build internal tools for reviewers
- Respond to developer support tickets regarding API, integration, and tax compliance
- Build and maintain plugins and integrations for popular platforms
- Conduct market research on merchant workflows and technologies
- Lead community engagement on Discord and social channels
- Develop scripts, CLIs, and internal tools to improve support efficiency
- Reproduce bugs and file detailed internal tickets
- Gather customer insights to drive product and engineering improvements
Requirements
- 2+ years of experience as a developer or in technical support
- Proficiency in SQL for troubleshooting and investigation
- Comfort with Linux/Unix and command line tools
- Strong written communication skills for explaining technical concepts
- Fluency with GitHub Issues and Discussions
Preferred Qualifications
- Experience in risk, fraud prevention, or compliance
- Background in fintech or payment processing
- Experience in technical content creation (blogs, tutorials)
- Contributions to open source projects
- Experience managing developer communities
Benefits
- Competitive salary and equity ownership
- Comprehensive relocation assistance including visa processing and first month's rent
- Dedicated budget for learning and development
- Flexible time off
- Regular team gatherings and adventures
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Creem · Tallinn