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Command|Link
Posted 8 days ago

Customer Success Engineer

Command|LinkCustomer Success Engineer
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Perks & benefits

Annual LeaveFamily Medical InsuranceHealth InsurancePaid LeaveRelocation Allowance

Requirements

3-5+ years in MSP or corporate IT admin role, Experience with scripting and server administration, Hands-on network deployment and firewall experience, Proficiency with monitoring/RMM platforms (SolarWinds, Auvik, Dynatrace, or Kaseya), Ability to troubleshoot network and security issues independently

Skills

networkingScriptingServer Administrationfirewalls

About the role

Responsibilities

  • Own the technical relationship for enterprise accounts from kickoff through full platform adoption
  • Configure and deploy monitoring, alerting, and automation policies directly within customer environments
  • Set up and tune systems across monitoring and RMM tooling
  • Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
  • Script and automate technical workflows and integrations to reduce manual lift
  • Act as a technical translator between customers and the product team to drive platform improvements
  • Build and refine a repeatable technical onboarding playbook to scale customer success

Requirements

  • 3-5+ years of experience in a hands-on technical role at an MSP or as a corporate IT administrator
  • Direct, practical experience with scripting, server administration, and network deployment (including firewalls)
  • Hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya
  • Proven ability to configure, troubleshoot, and resolve complex technical issues independently
  • Strong communication skills with the ability to translate technical details for both customers and internal teams

Preferred Qualifications

  • Experience at an MSP or software provider serving the MSP market
  • Prior exposure to ITSM or ITIL concepts
  • Experience building technical onboarding playbooks or repeatable processes from scratch
  • Interest in growing into a future team leadership or Director-track role

Benefits

  • Room to grow within a high-growth company
  • Flexible time off
  • An environment that celebrates ideas and innovation
  • Employee referral bonuses
  • Fun events at cool locations

About the Company

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor through our proprietary single pane of glass platform. Recognized as a leader in SD-WAN, UCaaS, and NaaS, Command|Link is dedicated to solving ISP vendor sprawl and reducing IT complexity for our customers.

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Customer Success Engineer

Command|Link · Completely Remote

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