Customer Success Engineer

Responsibilities

• Own end-to-end deployment of the CashFlo platform for enterprise customers, including configuration of integrations and workflows.
• Act as the primary technical point of contact for customers to understand business flows and system constraints.
• Translate customer requirements into technical inputs for Product and Engineering teams.
• Handle L1/L2 production support, debugging data, integration, performance, and infrastructure issues.
• Troubleshoot ETL pipelines, data workflows, ingestion, transformation, and reconciliation.
• Create deployment guides, runbooks, and internal documentation based on real-world feedback.

Requirements

• 4–8 years of experience in customer-facing technical roles.
• Strong understanding of ETL pipelines and data workflows.
• Proficiency in Java (SpringBoot) or Python, and Postgres.
• Experience working with AWS, GCP, or Azure cloud environments.
• Strong knowledge of SQL, APIs, and cloud networking fundamentals.
• Excellent written and verbal communication skills with strong troubleshooting abilities.

Preferred Qualifications

• Experience with SaaS, FinTech, or enterprise platforms.
• Previous experience in Solutions Engineering, Deployment Engineering, or L2/L3 Technical Support.
• Experience working in a startup or high-growth environment.

About the Company

CashFlo is building India’s largest B2B Payments Platform, transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month, serving over 300,000 MSMEs and 1,200+ corporates. Backed by Elevation Capital and General Catalyst, we are a team of problem solvers building a technology-first company to solve liquidity and payment challenges in the B2B ecosystem.