Customer Success Engineer

Responsibilities

• Deploy and install the platform into customer environments and troubleshoot installation issues
• Support ongoing upgrades and day-to-day operations to maintain environment stability
• Triage and resolve customer-reported issues, escalating unresolved defects to engineering
• Diagnose failures across compute, networking, storage, and services
• Build and maintain dashboards, monitors, and runbooks to prevent recurring issues

Requirements

• Experience with Kubernetes and Docker
• Hands-on experience with major cloud providers (GCP, AWS, or Azure)
• Strong monitoring and observability practice using tools like Datadog

Preferred Qualifications

• Python and Redis literacy
• Experience with Helm, CI/CD, and ArgoCD
• Knowledge of secrets management tools like Vault

About the Company

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software.