Customer Success Director

Responsibilities

• Guide new customers through account setup, product training, and early deployments
• Act as the primary point of contact for customers to build trust and long-term engagement
• Develop tailored customer success plans including deployment goals and product usage strategies
• Proactively identify, diagnose, and help resolve deployment or usage issues
• Collect customer feedback and communicate user insights to internal engineering teams
• Collaborate with Applied Engineering and Engineering Program Management teams

Requirements

• Customer-facing experience in a technical or software-driven environment
• Strong understanding of building controls, systems, and HVAC technologies
• Exceptional communication skills for technical and non-technical audiences
• Strong problem-solving skills and meticulous attention to detail
• Ability to work in a fast-paced startup environment

Preferred Qualifications

• Technical problem-solving ability
• Experience operating in a startup environment with evolving processes

Benefits

• Competitive compensation and generous equity share package
• Medical, dental, and vision coverage
• Disability and life insurance options
• Flex PTO
• Team-building events
• Free catered lunch in the office Monday — Friday
• Free ski pass and National Park pass

About the Company

PassiveLogic is the first fully autonomous platform for buildings, reinventing automation to optimize buildings and reduce the world's carbon footprint through physics-based Quantum digital twins and AI.