Customer Success Director

Responsibilities

• Own and drive CLEAR’s customer success strategy across healthcare partners to ensure adoption, retention, and expansion
• Build, develop, and lead a high-performing Customer Success function
• Establish and deepen executive-level relationships across healthcare organizations
• Partner cross-functionally with Business Development, Product, Technology, and Operations
• Lead end-to-end lifecycle management across complex healthcare implementations

Requirements

• 8+ years of experience in customer success, partnerships, or consulting
• Significant experience within the healthcare industry
• Proven track record of leading high-performing teams and driving revenue outcomes
• Deep understanding of health systems, payers, or digital health organizations
• Strong executive presence and ability to influence senior stakeholders
• Willingness to travel as needed to support customer relationships

Benefits

• Comprehensive healthcare plans
• Family-building benefits (fertility and adoption/surrogacy support)
• Flexible time off and annual wellness stipend
• Free OneMedical memberships for you and your dependents
• CLEAR Plus membership
• 401(k) retirement plan with employer match
• Catered lunches and fully stocked kitchens

About the Company

CLEAR is building the secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally—through a secure identity platform that transforms how people live, work, and travel.