Customer Success & DevOps Engineer

Responsibilities

• Implement and support live news and sports production workflows across SDI and IP (SMPTE 2110/2022-6).
• Configure and troubleshoot playout systems, including SCTE triggers, branding, and loudness compliance.
• Deploy, initialize, and manage K3s Kubernetes clusters, including upgrades and certificate rotation.
• Perform Linux OS hardening, disk management, and system-level troubleshooting on control-plane and node systems.
• Manage the etcd datastore, kubelet, and containerd services to ensure high availability.
• Maintain monitoring and observability stacks using Prometheus, Grafana, and Kibana.
• Script and schedule system backups using LVM snapshots and perform regular restoration testing.
• Provide on-site support and regular travel to client locations within the APAC region.

Requirements

• 5–8+ years of experience in broadcast engineering and/or DevOps for live production.
• Strong Linux administration skills (Ubuntu or equivalent) and troubleshooting expertise.
• Deep Kubernetes (K3s) expertise, including cluster lifecycle, etcd recovery, RBAC, and persistent volumes.
• Proficiency with RabbitMQ, MongoDB, and scripting languages such as Bash or Python.
• Experience with automation tools like Ansible and Terraform.
• Solid networking knowledge (Cisco), including multicast, QoS, VPN, and routing.
• Domain knowledge in broadcast workflows, including newsrooms, sports production, and playout.
• Bachelor’s degree in Computer Science, IT, or equivalent professional experience.

About the Company

Grass Valley is a global leader in media technology, providing innovative solutions for live production, playout, and media workflows. We empower broadcasters and content creators to deliver exceptional experiences through cutting-edge hardware and software.