Customer Success Coordinator

Responsibilities

• Serve as the primary point of contact for UK and Ireland customers, providing prompt and excellent service.
• Process daily customer queries and high-volume order placements, including device deliveries and collections.
• Manage data for order fulfillment, including EAN allocation and EDI mapping maintenance.
• Resolve disputed invoice queries and ensure all additional charges are processed within the working month.
• Troubleshoot held electronic orders and conduct root-cause analyses for erroneous transactions.
• Maintain NHS Supply Chain and TPS portals and perform monthly pricing validations.
• Support new customer account creation through commercial and compliance validations.
• Manage technical fault reporting, service-related complaints, and stock checks for loan/swap pools.

Requirements

• Proven experience in high-volume order processing.
• Proficiency using JDE, Salesforce, or similar data management systems.
• Experience resolving complex invoice queries and managing billing discrepancies.
• Expert knowledge of Microsoft Excel, including formulas, VLOOKUPs, and pivot tables.
• Strong ability to meet tight and competing deadlines in a fast-paced environment.
• Excellent written, verbal, and telephone communication skills.
• Strong attention to detail and numerical accuracy.

Preferred Qualifications

• Experience with GSP (Global Service Platform).
• Competence with Excel macros.
• Prior experience in telephony or professional telephone systems.
• Experience with data reporting and advanced data management tools.

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care, and we are now deepening our commitment to elevating the dialysis experience through digital solutions and advanced services.