Customer Success Business Partner

Responsibilities

• Act as a strategic advisor and transformation partner for enterprise customers, helping them leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.
• Own and nurture relationships with C-suite executives (CFO, CIO, CDO) to align Anaplan's capabilities with their strategic priorities and long-term investment decisions.
• Lead outcome-driven Executive Business Reviews (EBRs) to articulate business value and influence renewal and expansion decisions.
• Drive measurable ROI through the entire customer lifecycle, including onboarding, implementation, adoption, and renewals.
• Identify and drive platform expansion opportunities, specifically within Supply Chain Planning, to increase platform footprint.
• Collaborate with Sales and Partners to build and progress pipeline within existing accounts.
• Serve as the voice of the customer to internal Product and Support teams to ensure customer needs are met.

Requirements

• 10+ years of experience in customer-facing roles such as Customer Success, Presales, or Management Consulting.
• Deep subject matter expertise in the Supply Chain Planning space.
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Hands-on experience with supply chain planning products (e.g., Anaplan, SAP IBP, Kinaxis, Blue Yonder, or o9 Solutions) from a consulting or implementation perspective.
• Bachelor’s degree in Business, Finance, Operations, Supply Chain, or a related field.
• Excellent communication, presentation, and interpersonal skills with a consultative approach.

Preferred Qualifications

• MBA or CA designation.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. Our customers include many of the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, who rely on our best-in-class platform to outpace their competition.