Customer Success Business Partner

Responsibilities

• Act as a strategic advisor and transformation partner for enterprise customers, helping them leverage Anaplan's platform and AI capabilities to drive business outcomes.
• Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders to establish trust and alignment.
• Lead outcome-driven Executive Business Reviews (EBRs) that connect platform capabilities to strategic customer priorities.
• Drive measurable ROI and platform adoption through the development of customer success plans and governance structures.
• Identify and drive platform expansion opportunities, including AI use cases, across functions like Finance, Supply Chain, and Workforce.
• Collaborate with Sales and Partners to build pipeline and mitigate renewal risks within existing accounts.
• Serve as the voice of the customer to internal Product and Support teams to advocate for customer needs.

Requirements

• 10+ years of experience in customer-facing roles such as Customer Success, Presales, or Management Consulting.
• Deep subject matter expertise in either FP&A (Financial Planning & Analysis) or Supply Chain Planning.
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Bachelor's degree in Business, Finance, Marketing, Operations, or Supply Chain.
• Excellent communication, presentation, and interpersonal skills with a consultative approach.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through a leading AI-infused scenario planning and analysis platform. Our customers include many of the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. We champion diversity of thought and a winning culture driven by strategy and disciplined execution.