Customer Success Business Partner

Responsibilities

• Manage a prominent portfolio of key accounts to drive adoption, expansion, retention, and maximum ROI.
• Act as a trusted advisor, guiding customers through the value delivery lifecycle to achieve critical business objectives.
• Lead executive-level Quarterly Success Reviews (QSRs) and present Success Scorecards to key stakeholders.
• Identify customer pain points and conduct workshops to promote new use cases and surface upsell opportunities.
• Proactively build strong relationships and act as the internal voice of the customer to mitigate renewal risks.
• Advise customers on establishing Centers of Excellence (CoE) to promote long-term self-sufficiency.

Requirements

• Previous experience in customer success, presales, or management consulting.
• Strong background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Exceptional communication and presentation skills with the ability to engage confidently at the C-suite level.
• Proven track record in SaaS, technical customer success, or technology consulting.
• Ability to translate complex technical concepts into clear, actionable business value.
• Strong problem-solving skills and the ability to remain decisive under pressure.

Preferred Qualifications

• Subject matter expertise in Planning and Modelling, specifically within Finance, Supply Chain, or Sales.
• Hands-on experience establishing a Center of Excellence (CoE) or similar governance structure.
• Familiarity with Anaplan or comparable enterprise planning platforms.
• Background in change management and enterprise-wide business transformation initiatives.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through a leading AI-infused scenario planning and analysis platform. Our customers include many of the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. We champion a winning culture that values diversity of thought, leadership at every level, and a commitment to achieving ambitious goals.