Customer Success Associate

Responsibilities

• Manage both active and passive clients to ensure long-term relationship maintenance and satisfaction
• Define the scope of work for new projects and liaise with technical teams regarding product implementation progress
• Act as the primary client representative, ensuring users receive maximum value from the product
• Conduct client training during handovers and provide ongoing support
• Manage User Acceptance Testing (UAT) following product implementation
• Perform regular on-site client visits and maintain constant communication to resolve queries
• Identify opportunities for new business and expanded scope of work through regular client engagement

Requirements

• 4-5 years of professional work experience
• Proven expertise in business process mapping and project scoping
• Strong skills in requirements gathering and project management
• Deep understanding of business applications and functions (CRM, Books, Campaigns, Analytics, etc.)
• Excellent client engagement and communication skills
• Experience in team management

About the Company

Zopreneurs for Software Solutions is a technology company based in Dubai, United Arab Emirates, dedicated to providing high-quality software implementations and business solutions.