Customer Success Associate

About the Company

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Their end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, and navigate complex regulatory compliance.

Responsibilities

• Support Account Management and Customer Success teams in onboarding and re-engagement activities
• Assist customers with deployment plans and coordination of engagement initiatives
• Deliver standard product demonstrations and training sessions
• Partner with Marketing and Product teams to maintain customer-facing resources
• Track engagement activities and adoption metrics to provide feedback and insights
• Work cross-functionally to support issue resolution and ensure high-quality customer experience
• Build subject-matter expertise in Symphony’s platform and the industry

Requirements

• 1+ years of experience in Customer Success, Account Management, Support, or related client-facing SaaS roles
• Highly organized with ability to manage multiple customer activities
• Strong communication and presentation skills
• Comfortable learning new technologies in a technical product environment
• Ability to thrive in a fast-paced environment

Preferred Qualifications

• Experience in financial services, FinTech, or enterprise SaaS
• Exposure to project coordination or customer onboarding
• Familiarity with enterprise communication or collaboration tools
• Proficiency in Spanish or Portuguese

Benefits

• Base salary plus bonus plan
• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events, team building, and development opportunities