Customer Success Associate

Responsibilities

• Manage the onboarding process for new merchants to ensure an exceptional experience
• Address merchant queries promptly within defined Service Level Agreements (SLAs)
• Act as an internal advocate by gathering and delivering merchant feedback to relevant teams
• Utilize Customer Success tools to maintain high service standards
• Coordinate and manage critical issues with Operations and Engineering teams
• Collaborate with the Head of Customer Success to refine operational processes

Requirements

• Bachelor's degree in any field
• Proficiency in Mandarin is required
• 1-2 years of experience in Customer Service or Success within banking, fintech, or IT preferred
• Fresh graduates are welcome to apply
• Strong problem-solving and business acumen
• Ability to stay organized and calm in fast-paced, high-pressure environments
• Excellent communication and relationship-building skills

About the Company

Razorpay is a leading full-stack financial technology company that powers the way businesses move, manage, and grow money. Through its acquisition of Curlec, Razorpay is expanding its footprint across Southeast Asia, providing scalable payment solutions to businesses ranging from early-stage startups to large enterprises.