Customer Success Associate

Responsibilities

• Act as the first point of contact for all incoming customer inquiries via phone and email
• Triage and route complex technical or account-level issues to CSMs or Technical Support specialists
• Resolve Tier 1 issues such as password resets, basic product navigation, and billing inquiries
• Maintain clean and accurate customer records in the CRM
• Identify common customer pain points and report feedback to improve user experience

Requirements

• Positive, customer-first mentality with a passion for helping people
• Ability to manage high volumes of tasks and tickets efficiently
• Clear, professional, and empathetic verbal and written communication skills
• Technical aptitude with browsers, spreadsheets, and new software
• Proven track record of adopting emerging technologies like AI/LLMs to improve workflows
• Proactive builder's mindset to identify bottlenecks and drive efficiency

Preferred Qualifications

• Experience in a dental office
• Interest in dental technology

About the Company

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide through FDA-cleared computer vision capabilities.