Customer Success Associate

About the Company

At Konnect Insights, we are dedicated to transforming customer experience management through our cutting-edge omnichannel platform powered by social listening, analytics, and reporting.

Responsibilities

• Act as a primary point of contact for customers post-onboarding to ensure smooth ongoing engagement
• Build strong, trust-based relationships with customer stakeholders through consistent communication
• Conduct onboarding sessions, training, and product walkthroughs to enable successful adoption
• Proactively monitor usage patterns and identify adoption gaps or potential risks
• Own customer queries and issues end-to-end, collaborating with Engineering to resolve technical issues
• Identify early warning signals related to dissatisfaction and escalate internally
• Share customer context and insights with the Growth/Expansion team to support renewal readiness

Requirements

• 1–4 years of experience in Customer Success or Account Management in SaaS or Enterprise Tech
• Proven track record of driving retention and expansion
• Prior exposure to CX, CRM, or MarTech SaaS platforms preferred
• Experience managing enterprise-level clients and leading small teams
• Strong communication and stakeholder management skills, including C-level engagement
• Analytical mindset with the ability to interpret data and influence decisions
• Familiarity with tools such as Gainsight, HubSpot, Salesforce, or Zendesk