Customer Success Associate

Responsibilities

• Deliver end-to-end client support from initial demos through to project completion to ensure high satisfaction.
• Prepare, review, and validate technical and clinical reports, including Accuracy Test Reports and Clinical Governance Reports.
• Generate performance evaluation reports such as DMER (Device Monitoring & Evaluation Reports) and Impact Reports.
• Maintain and troubleshoot the HubSpot platform to support field teams and ensure efficient knowledge transfer.
• Assist with US-based onboarding processes and perform data-related tasks to support international operational efficiency.
• Prepare timely device service reports and maintain standardized documentation for field teams.

Requirements

• Diploma or Graduation degree.
• Minimum 2+ years of professional experience.
• In-depth knowledge of Advanced Excel and MS Office.
• Proven experience with CRM (e.g., HubSpot) and IVR systems.
• Prior experience in team management and setting up operational processes.
• Strong communication and presentation skills with the ability to articulate complex information.
• Ability to work on-site in Bangalore, 6 days a week.

About the Company

Dozee is India’s leading AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) company. We provide solutions that continuously monitor patients and provide early warnings of clinical deterioration, enhancing patient safety in hospitals and homes. Trusted by over 300 hospitals across India, the USA, and Africa, Dozee is transforming healthcare through cutting-edge AI technology.