Customer Success Associate

About the Company

Agency Cybersecurity is a fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently.

Responsibilities

• Support Customer Success Team by managing client accounts, preparing materials, and tracking progress
• Assist with onboarding and implementation activities and documentation collection
• Serve as a point of contact for day-to-day client requests and meeting scheduling
• Maintain accurate records of client activity and project timelines in internal systems
• Coordinate across internal compliance, technical, and operations teams
• Monitor client progress to identify risks and escalate potential delays
• Contribute to the improvement of internal workflows and documentation

Requirements

• 1–3 years of experience in customer-facing, operations, or support roles
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with data, spreadsheets, and internal systems
• Bachelor’s degree preferred