Customer Success Architect

Responsibilities

• Serve as a trusted technical advisor for prospects and customers regarding data architecture, governance, and instrumentation
• Design and execute comprehensive analytics strategies to influence business outcomes
• Own customer onboarding and data health for strategic high-value accounts
• Engage with engineering, product, and marketing teams to optimize Mixpanel deployments
• Bridge the technical-business gap by defining strategic visions with stakeholders and executing them with technical contacts
• Act as a technical sponsor for internal product and engineering teams to prioritize client needs

Requirements

• At least 3 years of experience in Customer Success, Solutions Architecture, or a similar role
• Experience consulting on ROI delivery through new tool implementations
• Proficiency in data querying, modeling, and transforming using SQL, dbt, Python, or BI tools
• Familiarity with cloud data warehouses such as Snowflake, Redshift, BigQuery, or Databricks
• Knowledge of product analytics implementation methods like SDKs, CDPs, and Event Streaming
• Proven ability to manage complex projects and communicate with stakeholders from developers to CIOs

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy and Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• 401(K) and Wellness Benefits

About the Company

Mixpanel is an AI-first digital analytics platform trusted by over 29,000 companies to accelerate adoption and improve retention through product and web analytics, session replay, and experimentation.