Customer Success Architect

Responsibilities

• Serve as a technical expert and trusted advisor to enterprise customers throughout their lifecycle
• Collaborate with Customer Success Managers to design and optimize tailored solution architectures
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities
• Assist with onboarding, implementation, and optimization to ensure successful platform adoption
• Provide hands-on technical support, troubleshooting, and guidance on best practices
• Conduct regular technical reviews and health checks to maximize platform potential
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams
• Develop and deliver training materials, documentation, and knowledge base articles

Requirements

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services, preferably in a SaaS environment
• Strong technical background with expertise in APIs, cloud platforms, or security solutions
• Proven ability to architect and deploy enterprise-level solutions
• Excellent communication skills with the ability to convey complex technical concepts to various stakeholders
• Fluent in Japanese
• Basic English reading and writing skills
• Strong problem-solving and technical troubleshooting abilities

Preferred Qualifications

• Experience with customer success platforms such as Gainsight or ChurnZero
• Experience leading workshops and driving executive alignment

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition and certification reimbursement
• Certification completion bonuses

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans through attack simulation, training, and advanced behavioral data.