Customer Success Analyst

Responsibilities

• Provide exemplary multi-channel customer support via email, phone, and live chat to a global client base
• Resolve trading and administrative issues proactively to ensure a positive customer experience
• Stay informed on financial market news and upcoming events to provide anticipatory and informative service
• Maintain accurate records of all client interactions within the CRM and associated systems
• Adhere to all relevant regulatory requirements in every interaction

Requirements

• Previous experience working within the financial services sector
• Demonstrated knowledge of or interest in the CFD, FX, or online trading space
• Experience working for a CFD broker or a similar financial institution is highly desirable

Benefits

• Competitive salary and discretionary annual bonus
• Private healthcare
• Life Insurance, Critical Illness, and Income Protection cover
• Active Lifestyle allowance
• Annual leave above the statutory minimum entitlement
• Up to 3 weeks allowance to work from any location

About the Company

Trade Nation is a global CFD and spread betting broker dedicated to helping traders make better decisions through clear market insights, transparent pricing, and a fairer approach to trading. Since 2014, we have grown into a market-leading, low-cost broker with a global presence spanning London, Europe, South Africa, Asia-Pacific, and key offshore regions.