Customer Success Analyst

Responsibilities

• Work directly with customers to solve complex problems and deliver exceptional experiences
• Analyze customer trends and identify opportunities for operational and product improvements
• Transform customer feedback into meaningful action to influence business decisions
• Build strong partnerships with Product, Engineering, Operations, and Risk teams
• Contribute to automation, workflow, and process improvement initiatives to increase efficiency

Requirements

• Experience in customer service, customer support, operations, or a similar customer-facing environment
• Strong written and verbal communication skills
• Analytical and detail-oriented mindset with comfort using data to support decisions
• Availability to work a Thursday–Sunday roster from 6:00pm to 2:00am BRT
• Proficiency in English (applications must be submitted with an English CV)
• Based in São Paulo (role is remote within this location)

Preferred Qualifications

• Experience with CRM, customer support, or case management platforms
• Background in fintech, financial services, or another regulated industry
• Experience supporting customers using investing, trading, or financial products
• Experience contributing to operational improvement or quality assurance initiatives

Benefits

• Professional development allowance
• Health insurance and wellbeing support
• Parental leave
• Annual leave swap days and mental health days
• Team days and talent referral bonuses

About the Company

Stake is an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration.