Customer Success Analyst

Responsibilities

• Plan and oversee enterprise-level support and service activities for designated clients or groups of clients.
• Ensure quality service and operational performance within program and delivery standards.
• Develop deep client relationships and understand their business and product installations to identify service needs.
• Drive the use of proactive service and support mechanisms to reduce client downtime and support costs.
• Act as the single point of contact for clients to coordinate the resolution of service incidents and technical escalations.
• Collaborate with sales and support teams to demonstrate the value of support offerings and identify opportunities for expanded business.

Requirements

• Proven experience in enterprise-level support and service management.
• Strong expertise in client relationship management.
• Demonstrated ability to manage service incident escalations effectively.
• Experience in cross-functional collaboration with sales and technical support teams.

About the Company

Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. We provide a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions.