Customer Success Analyst

Responsibilities

• Map client needs throughout their journey to ensure they achieve their business objectives
• Execute and optimize strategies for engagement, retention, and revenue expansion (cross-sell and up-sell)
• Actively work to prevent churn and manage the cancellation reversal process
• Conduct follow-up meetings and alignment sessions with key accounts
• Anticipate risks and problems, proposing proactive solutions to clients
• Deliver training sessions and presentations to the client base
• Analyze and interpret client base indicators to drive decision-making
• Maintain strategic information, opportunities, and client history within the CRM
• Contribute suggestions to improve Customer Success processes

Requirements

• Strong verbal and written communication skills
• Empathy and a consultative posture in client relationships
• High level of organization and portfolio management capability
• Analytical thinking oriented toward data
• Negotiation skills and experience with consultative selling
• Proactive profile with a strong focus on problem-solving

Preferred Qualifications

• Previous experience in Customer Success, customer service, or sales
• Technical degree or ongoing higher education
• Experience in client portfolio management
• Experience within the freight or e-commerce markets

About the Company

Skydropx - Frenet is innovating the logistics industry through a visionary and multicultural team. We offer a dynamic and ambitious work environment where you can develop your career while helping to change the world.