Customer Success Advisor

About the Company

New Reach is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financial literacy. We offer online courses ranging from Wholesaling to Investing to Publishing to help students unlock financial freedom.

Responsibilities

• Act as the first point of contact for new members during their first 6 weeks
• Connect with 100–200 members daily through calls, texts, and emails
• Share knowledge of courses, tools, and resources to keep members motivated
• Hold members accountable for goals and track their progress
• Collaborate with Community, Content, Sales, and Coaching teams
• Support the sales process to assist future members

Requirements

• 1+ years of experience in customer success, coaching, or people-focused roles
• Strong communication and rapport-building skills
• Ability to multitask in a fast-paced environment
• Must currently live in the Greater Phoenix area
• Ability to work onsite at the HQ office Monday through Friday

Preferred Qualifications

• Bachelor's Degree
• Experience with online education or sales

Benefits

• Paid Time Off and Holidays Off
• Health Package (Medical, Dental, and Vision)
• 401(k) with 4% company match
• Maternity and paternity leave
• Free enrollment in online courses
• Continued development and internal growth opportunities